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Built for how people pay now.\u003C\u002Fp>\n",{"ctaText":217},"Subscribe",[219,225,229,236,240,246,249,253,261,262,267,272,274],{"_modelApiKey":55,"slug":220,"pardotFormEmbedCode":221,"formEmbedMinHeight":222,"successTitle":223,"successCopy":224},"agentic-commerce","https:\u002F\u002Fcommercelayer.fillout.com\u002Ft\u002F5w4Khwgxr6us?whitepaper=agentic",520,"Thank you for your request!","We’ll be in touch soon to arrange a date and time for your personalized demo.",{"_modelApiKey":55,"slug":226,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"successTitle":223,"successCopy":224},"shopify","https:\u002F\u002Fform.fillout.com\u002Ft\u002FgVnLSmKZwRus",850,{"_modelApiKey":55,"slug":130,"pardotFormEmbedCode":230,"formEmbedMinHeight":231,"displayTitle":232,"copy":233,"successTitle":234,"successCopy":235},"https:\u002F\u002Fform.fillout.com\u002Ft\u002FmVDF8aAiofus",500,"We give back.","\u003Cp>Part of Commerce Layer's company ethos is to empathize and support one another: co-workers, customers, and community. 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You should receive a download link soon.",{"_modelApiKey":55,"slug":247,"pardotFormEmbedCode":248,"formEmbedMinHeight":243,"displayTitle":244,"successTitle":234,"successCopy":245},"download-the-content-and-commerce-whitepaper","https:\u002F\u002Fform.fillout.com\u002Ft\u002F5YPWmy8oT7us?whitepaper=ContentAndCommerce",{"_modelApiKey":55,"slug":250,"pardotFormEmbedCode":251,"formEmbedMinHeight":243,"displayTitle":244,"copy":252,"successTitle":234,"successCopy":245},"whitepaper","https:\u002F\u002Fform.fillout.com\u002Ft\u002F5YPWmy8oT7us?whitepaper=Jamstack","\u003Cp>Commerce Layer is the perfect platform for building commerce on the Jamstack. Convert any design into pixel perfect HTML pages. Connect a best-of-breed headless CMS. Go serverless and forget the hassle of managing complex infrastructures.\u003C\u002Fp>\n",{"_modelApiKey":55,"slug":254,"pardotFormEmbedCode":255,"formEmbedMinHeight":256,"displayTitle":257,"copy":258,"successTitle":259,"successCopy":260},"contact-links","https:\u002F\u002Fform.fillout.com\u002Ft\u002FeWPyhHGHT7us",750,"Contact us.","\u003Cp>Tell us about your project. Our team will reach out to you for a personalized offer.\u003C\u002Fp>\n","Thanks for your message!","We’ll be in touch soon to discuss your project details.",{"_modelApiKey":55,"slug":138,"pardotFormEmbedCode":255,"formEmbedMinHeight":256,"displayTitle":257,"copy":258,"successTitle":259,"successCopy":260},{"_modelApiKey":55,"slug":263,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":264,"successTitle":265,"successCopy":266},"demo-embed","Want to see it in action? Request a demo.","Thanks for your request!","We’ll be in touch soon to arrange a date and time for your free live demo.",{"_modelApiKey":55,"slug":53,"pardotFormEmbedCode":268,"formEmbedMinHeight":228,"displayTitle":269,"copy":270,"successTitle":234,"successCopy":271},"https:\u002F\u002Fform.fillout.com\u002Ft\u002F9MTkDWMUSqus","Become our partner.","\u003Cp>Join us and get our guidance in helping your clients succeed. Our partners are our ambassadors. We are committed to your success as much as you are.\u003C\u002Fp>\n","We will contact you soon to discuss the details of our partnership.",{"_modelApiKey":55,"slug":273,"pardotFormEmbedCode":268,"formEmbedMinHeight":228,"displayTitle":269,"copy":270,"successTitle":234,"successCopy":271},"partners-embed",{"_modelApiKey":55,"slug":143,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":275,"copy":276,"successTitle":265,"successCopy":266},"Get a free live demo.","\u003Cp>Get a personalized demo and learn more about what Commerce Layer can do for your company.\u003C\u002Fp>\n",{"_modelApiKey":212,"link":278,"subtitle":283,"date":283,"author":284,"additionalAuthors":294,"icon":295,"abstract":296,"tag":297,"displayTitle":279,"cardRatio":299,"featured":11,"seoMetaTags":300,"layout":363,"blogPostCarousel":475,"_seoMetaTags":547,"authors":581},{"text":279,"isExternal":11,"url":280,"link":281},"Streamline your operations with our new Customers and Shipments apps.","",{"_modelApiKey":212,"slug":282},"new-customers-and-shipments-apps","August 10, 2023",{"name":285,"picture":286},"Daniel Oh",{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":291,"customData":293},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1658849633-daniel.jpg","Daniel Oh avatar",1280,"jpg",{"x":292,"y":292},0.5,{},[],"users-three","Manage customer experiences and shipment flows with our brand new Customers and Shipments apps, now available in the Order Management section of our Hub.",{"color":298,"name":8},"gray","portrait",[301,305,309,312,316,319,322,326,330,333,336,340,344,348,352,355,359],{"attributes":302,"tag":303,"content":304},null,"title","Introducing Our New Customers and Shipments Apps",{"attributes":306,"tag":308,"content":302},{"property":307,"content":304},"og:title","meta",{"attributes":310,"tag":308,"content":302},{"name":311,"content":304},"twitter:title",{"attributes":313,"tag":308,"content":302},{"name":314,"content":315},"description","Our new Customers and Shipments apps streamline your back-office operations and facilitate better customer experiences.",{"attributes":317,"tag":308,"content":302},{"property":318,"content":315},"og:description",{"attributes":320,"tag":308,"content":302},{"name":321,"content":315},"twitter:description",{"attributes":323,"tag":308,"content":302},{"property":324,"content":325},"og:image","https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691683604-cl_customer-and-shipment-app_option-2-01-1.jpg?auto=format&fit=max&w=1200",{"attributes":327,"tag":308,"content":302},{"property":328,"content":329},"og:image:width","1200",{"attributes":331,"tag":308,"content":302},{"property":332,"content":329},"og:image:height",{"attributes":334,"tag":308,"content":302},{"name":335,"content":325},"twitter:image",{"attributes":337,"tag":308,"content":302},{"property":338,"content":339},"og:locale","en",{"attributes":341,"tag":308,"content":302},{"property":342,"content":343},"og:type","article",{"attributes":345,"tag":308,"content":302},{"property":346,"content":347},"og:site_name","Commerce Layer",{"attributes":349,"tag":308,"content":302},{"property":350,"content":351},"article:modified_time","2025-10-08T16:56:49Z",{"attributes":353,"tag":308,"content":302},{"property":354,"content":280},"article:publisher",{"attributes":356,"tag":308,"content":302},{"name":357,"content":358},"twitter:card","summary_large_image",{"attributes":360,"tag":308,"content":302},{"name":361,"content":362},"twitter:site","@commercelayer",[364,370,381,384,392,396,403,406,414,417,426,429,437,440,443,451,454,462,465,469,472],{"_modelApiKey":365,"copy":366,"listStyle":367,"darkTheme":11,"buttons":368,"color":369,"indent":7},"wysiwyg","\u003Ch2>New Dashboard Improvements\u003C\u002Fh2>\n\n\u003Cp>We’re happy to announce the release of two new applications for the Dashboard, our new Customers app and our new Shipments app. Both apps have powerful tools for support agents and operational teams to manage both customer information and outgoing shipments. One half of maintaining a delightful customer experience is making sure your customers are cared for, the other is making sure your customers get what they paid for. By expanding our applications hub to include these two apps, you and your teams will have everything they need to ensure both.\u003C\u002Fp>\n\n\u003Ch2>The Customers App\u003C\u002Fh2>\n\n\u003Cp>Managing your customers is a critical part of giving them the best possible experience you can provide. With our new Customers application, we’ve given you a great array of tools for anyone to address support issues quickly and effectively. \u003C\u002Fp>\n\n\u003Cp>Once you click into the Customers App from the Order Management section of the Hub on the Dashboard, you’ll see a search bar, filter options, and a comprehensive list of all customers that have ordered something from your site.\u003C\u002Fp>\n","directional",[],"violet",{"_modelApiKey":371,"border":11,"caption":280,"image":372,"size":380,"darkTheme":11,"rounded":7,"color":369},"image_block",{"url":373,"alt":374,"title":374,"width":375,"height":376,"format":377,"focalPoint":378,"customData":379},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691530663-customers-app-startpage-1.png","customers home page",1326,1667,"png",{"x":292,"y":292},{},"slim",{"_modelApiKey":365,"copy":382,"listStyle":367,"darkTheme":11,"buttons":383,"color":369,"indent":11},"\u003Cp>Once you click into a customer, you can see all of their key info such as:\u003C\u002Fp>\n\n\u003Cul>\n\u003Cli>Order history, status, and relevant customer groups\u003C\u002Fli>\n\u003Cli>Any custom metadata attached to the customer object (like first and last names)\u003C\u002Fli>\n\u003Cli>The payment information in their wallet\u003C\u002Fli>\n\u003Cli>The addresses they’ve saved to their wallet\u003C\u002Fli>\n\u003Cli>A timeline of the customer’s actions as well as notes left by support agents\u003C\u002Fli>\n\u003C\u002Ful>\n",[],{"_modelApiKey":371,"border":11,"caption":280,"image":385,"size":380,"darkTheme":11,"rounded":7,"color":369},{"url":386,"alt":387,"title":387,"width":388,"height":389,"format":377,"focalPoint":390,"customData":391},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691530820-virginia-brook-1.png","customer view",1323,1716,{"x":292,"y":292},{},{"_modelApiKey":365,"copy":393,"listStyle":394,"darkTheme":11,"buttons":395,"color":369,"indent":11},"\u003Cp>From this view, you can assign the customer to whichever groups that they should belong to. You can also quickly access any orders that the customer may be inquiring about, making it easy for support agents to quickly discover and triage any outstanding order issues. The timeline can also serve as a useful reference for the customer’s engagement with you - whether it is updating their information or a note about their past interactions with your team. \u003C\u002Fp>\n\n\u003Cp>If you’d like to see the Customers App in action, click below to watch a video demo:\u003C\u002Fp>\n","checkbox",[],{"id":397,"_modelApiKey":398,"border":11,"caption":280,"rounded":11,"size":399,"video":400},"160558541","video","standard",{"videoId":401,"videoProvider":402,"videoPoster":302},"7hXJ710MYgg","youtube",{"_modelApiKey":365,"copy":404,"listStyle":367,"darkTheme":11,"buttons":405,"color":369,"indent":11},"\u003Ch2>The Shipments App\u003C\u002Fh2>\n\n\u003Cp>Ensuring your customers get what they paid for is another pillar of ensuring a delightful customer experience. The last mile of ecommerce can often be the trickiest, no matter how automated or streamlined the entire fulfillment process is. This is why it’s crucial for operational teams to have the ability to manage the packaging and shipping process to keep the machine running.\u003C\u002Fp>\n",[],{"_modelApiKey":371,"border":11,"caption":280,"image":407,"size":380,"darkTheme":11,"rounded":7,"color":369},{"url":408,"alt":409,"title":409,"width":410,"height":411,"format":377,"focalPoint":412,"customData":413},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691532334-shipments-starting-point-1.png","shipments home page",1282,1507,{"x":292,"y":292},{},{"_modelApiKey":365,"copy":415,"listStyle":367,"darkTheme":11,"buttons":416,"color":369,"indent":11},"\u003Cp>The Shipments app can be found in the same Order Management section of the Apps Hub. Once you click into it, you’ll see four different sections that represent all pending shipments: \u003C\u002Fp>\n\n\u003Cul>\n\u003Cli>Picking (the line items are being picked out in the stock location)\u003C\u002Fli>\n\u003Cli>Packing (the line items are being put into parcels)\u003C\u002Fli>\n\u003Cli>Ready to ship (the parcels are ready to be shipped out)\u003C\u002Fli>\n\u003Cli>On hold (self-explanatory)\u003C\u002Fli>\n\u003C\u002Ful>\n\n\u003Cp>The lifecycle of the shipment always starts at “Picking” and ends with it being “Shipped”. Let’s start by viewing an example shipment from the beginning.\u003C\u002Fp>\n",[],{"_modelApiKey":371,"border":11,"caption":280,"image":418,"size":380,"darkTheme":11,"rounded":7,"color":369},{"url":419,"alt":420,"title":421,"width":422,"height":423,"format":377,"focalPoint":424,"customData":425},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691532855-shipments-picking-1.png","picking stage","Picking stage",1429,1818,{"x":292,"y":292},{},{"_modelApiKey":365,"copy":427,"listStyle":367,"darkTheme":11,"buttons":428,"color":369,"indent":11},"\u003Cp>Here, you can see all of the key shipment details such as the shipment status, the shipping method, picking list, ship-to and ship-from addresses, and a comprehensive timeline with room for agents to leave notes. 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You can then select items from the picking list and assign them to a package. You also have the option to input the weight of the SKUs as you pack them. \u003C\u002Fp>\n",[],{"_modelApiKey":441,"copy":442,"color":369},"highlight_block","If you’ve assigned weights to all of the SKUs in the packing list, the application will autofill the total weight of the package. This only works if all SKUs in the packing list have weights included. ",{"_modelApiKey":371,"border":11,"caption":280,"image":444,"size":380,"darkTheme":11,"rounded":7,"color":369},{"url":445,"alt":446,"title":447,"width":448,"height":389,"format":377,"focalPoint":449,"customData":450},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691533129-shipments-purchase-labels-1.png","purchasing labels","Purchasing labels",1320,{"x":292,"y":292},{},{"_modelApiKey":365,"copy":452,"listStyle":367,"darkTheme":11,"buttons":453,"color":369,"indent":11},"\u003Cp>Once all line items are in packages and they’re ready to be shipped out, you  have the option to print out shipping labels for courier pick-up. Click on the "Purchase labels" button to select the shipping label you want to attach to your packages. Once you've selected the label, you can print it directly from the application.\u003C\u002Fp>\n",[],{"_modelApiKey":371,"border":11,"caption":280,"image":455,"size":380,"darkTheme":11,"rounded":7,"color":369},{"url":456,"alt":457,"title":457,"width":458,"height":459,"format":377,"focalPoint":460,"customData":461},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1691534152-shipments-ready-to-ship-1.png","ready to ship",1403,1911,{"x":292,"y":292},{},{"_modelApiKey":365,"copy":463,"listStyle":367,"darkTheme":11,"buttons":464,"color":369,"indent":11},"\u003Cp>After you've printed the label, click "Ready to ship" to mark the shipment as "shipped". After the courier picks up the packages and you can send out tracking information to your customer. You can even set up an automated flow using Commerce Layer webhooks to signal services such as Sendgrid to trigger email notifications to your customers (which you can read more about \u003Ca href=\"https:\u002F\u002Fcommercelayer.io\u002Fblog\u002Fhow-to-send-templated-emails-with-commerce-layer-and-sendgrid\">here\u003C\u002Fa>)\u003C\u002Fp>\n\n\u003Cp>If you'd like to see an example flow of our Shipments app, click the video below for a demonstration:\u003C\u002Fp>\n",[],{"id":466,"_modelApiKey":398,"border":11,"caption":280,"rounded":11,"size":399,"video":467},"160575476",{"videoId":468,"videoProvider":402,"videoPoster":302},"DHvTUeRBITY",{"_modelApiKey":365,"copy":470,"listStyle":367,"darkTheme":11,"buttons":471,"color":369,"indent":11},"\u003Ch2>Fulfilling Amazing Customer Experiences\u003C\u002Fh2>\n\n\u003Cp>Making memorable experiences is what sets the great ecommerce businesses from the good ones. As we continue to build out our Dashboard, we want to continue providing merchants with intuitive and powerful tools to ensure they can continue delighting their customers. With our new Customers and Shipments applications, your teams are empowered to do just that.\u003C\u002Fp>\n\n\u003Cp>We hope you enjoy our new Dashboard improvements and we’d love to hear what you think. If you’d like to join the conversation, join us on our \u003Ca href=\"https:\u002F\u002Fslack.commercelayer.app\">Slack\u003C\u002Fa> channel!\u003C\u002Fp>\n",[],{"_modelApiKey":473,"form":474},"form_block",{"_modelApiKey":55,"slug":143,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":275,"copy":276,"footNote":280,"successTitle":265,"successCopy":266},{"displayTitle":476,"cta":302,"ctaText":280,"cards":477},"Your next read",[478,496,514,532],{"_modelApiKey":212,"link":479,"subtitle":483,"date":483,"author":484,"additionalAuthors":491,"icon":492,"abstract":493,"tag":494,"displayTitle":480,"cardRatio":299,"featured":495},{"text":480,"isExternal":11,"url":280,"link":481},"What to consider when building subscriptions into your ecommerce experience.",{"_modelApiKey":212,"slug":482},"what-to-consider-when-building-subscriptions-into-your-ecommerce-experience","January 25, 2023",{"name":485,"picture":486},"Seth Bindernagel",{"url":487,"alt":488,"title":488,"width":289,"height":289,"format":290,"focalPoint":489,"customData":490},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1656680208-seth.jpg","Seth Bindernagel avatar",{"x":292,"y":292},{},[],"clock-clockwise","An overview of many common considerations that developers need to plan for when building subscriptions into their ecommerce experiences.",{"color":298,"name":100},0,{"_modelApiKey":212,"link":497,"subtitle":501,"date":501,"author":502,"additionalAuthors":509,"icon":510,"abstract":511,"tag":512,"displayTitle":498,"cardRatio":11,"featured":513},{"text":498,"isExternal":11,"url":280,"link":499},"Composable commerce with micro frontends.",{"_modelApiKey":212,"slug":500},"composable-commerce-with-micro-frontends","December 23, 2022",{"name":503,"picture":504},"Filippo Conforti",{"url":505,"alt":506,"title":506,"width":289,"height":289,"format":377,"focalPoint":507,"customData":508},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1614874449-commercelayeravatarsquare212f3f.png","Filippo Conforti — CEO at Commerce Layer",{"x":292,"y":292},{},[],"circles-three-plus","Micro frontends are an architecture style that extends the composable nature of microservices to the user interface. See them in action and start using micro frontends in your projects today.",{"color":298,"name":8},1,{"_modelApiKey":212,"link":515,"subtitle":519,"date":519,"author":520,"additionalAuthors":527,"icon":528,"abstract":529,"tag":530,"displayTitle":516,"cardRatio":11,"featured":38},{"text":516,"isExternal":11,"url":280,"link":517},"How to build an ecommerce website with Commerce Layer Demo Store.",{"_modelApiKey":212,"slug":518},"how-to-build-an-ecommerce-website-with-commerce-layer-demo-store","January 17, 2023",{"name":521,"picture":522},"Bolaji Ayodeji",{"url":523,"alt":524,"title":524,"width":289,"height":289,"format":290,"focalPoint":525,"customData":526},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1643036479-bolaji.jpg","Bolaji Ayodeji — Developer Advocate at Commerce Layer",{"x":292,"y":292},{},[],"storefront","Learn how to build a sleek, modern, and user-friendly conference swag digital store using composable commerce APIs, micro-frontends, and the Commerce Layer Nextjs Demo Store project. ",{"color":298,"name":531},"Tutorials",{"_modelApiKey":212,"link":533,"subtitle":537,"date":537,"author":538,"additionalAuthors":542,"icon":543,"abstract":544,"tag":545,"displayTitle":534,"cardRatio":11,"featured":546},{"text":534,"isExternal":11,"url":280,"link":535},"How to handle VAT and sales tax calculations.",{"_modelApiKey":212,"slug":536},"how-to-handle-vat-and-sales-tax-calculations","January 11, 2023",{"name":485,"picture":539},{"url":487,"alt":488,"title":488,"width":289,"height":289,"format":290,"focalPoint":540,"customData":541},{"x":292,"y":292},{},[],"calculator","Calculating VAT or sales tax can be challenging. Use Commerce Layer's integrations with either TaxJar or Avalara to simplify the process. You can also use our API to connect any external tax calculator, or even build your own.",{"color":298,"name":100},3,[548,549,551,553,555,557,559,561,563,565,567,569,571,573,575,577,579],{"attributes":302,"tag":303,"content":304},{"attributes":550,"tag":308,"content":302},{"property":307,"content":304},{"attributes":552,"tag":308,"content":302},{"name":311,"content":304},{"attributes":554,"tag":308,"content":302},{"name":314,"content":315},{"attributes":556,"tag":308,"content":302},{"property":318,"content":315},{"attributes":558,"tag":308,"content":302},{"name":321,"content":315},{"attributes":560,"tag":308,"content":302},{"property":324,"content":325},{"attributes":562,"tag":308,"content":302},{"property":328,"content":329},{"attributes":564,"tag":308,"content":302},{"property":332,"content":329},{"attributes":566,"tag":308,"content":302},{"name":335,"content":325},{"attributes":568,"tag":308,"content":302},{"property":338,"content":339},{"attributes":570,"tag":308,"content":302},{"property":342,"content":343},{"attributes":572,"tag":308,"content":302},{"property":346,"content":347},{"attributes":574,"tag":308,"content":302},{"property":350,"content":351},{"attributes":576,"tag":308,"content":302},{"property":354,"content":280},{"attributes":578,"tag":308,"content":302},{"name":357,"content":358},{"attributes":580,"tag":308,"content":302},{"name":361,"content":362},[582],{"name":285,"picture":583},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":584,"customData":585},{"x":292,"y":292},{},1791534734567]