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help your business.",[202,205],{"_modelApiKey":203,"text":204,"isExternal":7,"url":75,"openForm":11},"link","Get started for free",{"_modelApiKey":203,"text":206,"isExternal":11,"openForm":7,"form":207},"Contact us",{"_modelApiKey":55,"slug":138,"name":139},{"showNotification":7,"link":209,"linkText":210,"text":215},{"_modelApiKey":203,"text":210,"isExternal":11,"link":211,"openForm":11},"Read article",{"_modelApiKey":212,"slug":213,"title":214},"blog_post","payment-api-redesigned","Introducing our new Payments API. For humans and agents.","\u003Cp>Introducing our new Payments API. For humans and agents.\u003C\u002Fp>\n",{"ctaText":217},"Subscribe",[219,225,229,236,240,246,249,253,261,262,267,272,274],{"_modelApiKey":55,"slug":220,"pardotFormEmbedCode":221,"formEmbedMinHeight":222,"successTitle":223,"successCopy":224},"agentic-commerce","https:\u002F\u002Fcommercelayer.fillout.com\u002Ft\u002F5w4Khwgxr6us?whitepaper=agentic",520,"Thank you for your request!","We’ll be in touch soon to arrange a date and time for your personalized demo.",{"_modelApiKey":55,"slug":226,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"successTitle":223,"successCopy":224},"shopify","https:\u002F\u002Fform.fillout.com\u002Ft\u002FgVnLSmKZwRus",850,{"_modelApiKey":55,"slug":130,"pardotFormEmbedCode":230,"formEmbedMinHeight":231,"displayTitle":232,"copy":233,"successTitle":234,"successCopy":235},"https:\u002F\u002Fform.fillout.com\u002Ft\u002FmVDF8aAiofus",500,"We give back.","\u003Cp>Part of Commerce Layer's company ethos is to empathize and support one another: co-workers, customers, and community. We want to do our part to help nonprofit organizations and small businesses who may feel adversely affected by the current global economic climate, and as a result, need in-kind support to reach their customers.\u003C\u002Fp>\n\n\u003Cp>If this general description matches your organization’s needs, please tell us your story by completing the following form so we can consider helping your cause.\u003C\u002Fp>\n","Thank you!","We will contact you soon to learn more about your story.",{"_modelApiKey":55,"slug":237,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":238,"copy":239},"book-an-onboarding-session","Book an onboarding session","\u003Cp>Schedule some time and our devs will help you set up a Commerce Layer + Sanity store.\u003C\u002Fp>\n",{"_modelApiKey":55,"slug":241,"pardotFormEmbedCode":242,"formEmbedMinHeight":243,"displayTitle":244,"successTitle":234,"successCopy":245},"download-our-whitepaper","https:\u002F\u002Fform.fillout.com\u002Ft\u002F5YPWmy8oT7us?whitepaper=ComposableCommerce",450,"Download our whitepaper.","Check your inbox. You should receive a download link soon.",{"_modelApiKey":55,"slug":247,"pardotFormEmbedCode":248,"formEmbedMinHeight":243,"displayTitle":244,"successTitle":234,"successCopy":245},"download-the-content-and-commerce-whitepaper","https:\u002F\u002Fform.fillout.com\u002Ft\u002F5YPWmy8oT7us?whitepaper=ContentAndCommerce",{"_modelApiKey":55,"slug":250,"pardotFormEmbedCode":251,"formEmbedMinHeight":243,"displayTitle":244,"copy":252,"successTitle":234,"successCopy":245},"whitepaper","https:\u002F\u002Fform.fillout.com\u002Ft\u002F5YPWmy8oT7us?whitepaper=Jamstack","\u003Cp>Commerce Layer is the perfect platform for building commerce on the Jamstack. Convert any design into pixel perfect HTML pages. Connect a best-of-breed headless CMS. Go serverless and forget the hassle of managing complex infrastructures.\u003C\u002Fp>\n",{"_modelApiKey":55,"slug":254,"pardotFormEmbedCode":255,"formEmbedMinHeight":256,"displayTitle":257,"copy":258,"successTitle":259,"successCopy":260},"contact-links","https:\u002F\u002Fform.fillout.com\u002Ft\u002FeWPyhHGHT7us",750,"Contact us.","\u003Cp>Tell us about your project. Our team will reach out to you for a personalized offer.\u003C\u002Fp>\n","Thanks for your message!","We’ll be in touch soon to discuss your project details.",{"_modelApiKey":55,"slug":138,"pardotFormEmbedCode":255,"formEmbedMinHeight":256,"displayTitle":257,"copy":258,"successTitle":259,"successCopy":260},{"_modelApiKey":55,"slug":263,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":264,"successTitle":265,"successCopy":266},"demo-embed","Want to see it in action? Request a demo.","Thanks for your request!","We’ll be in touch soon to arrange a date and time for your free live demo.",{"_modelApiKey":55,"slug":53,"pardotFormEmbedCode":268,"formEmbedMinHeight":228,"displayTitle":269,"copy":270,"successTitle":234,"successCopy":271},"https:\u002F\u002Fform.fillout.com\u002Ft\u002F9MTkDWMUSqus","Become our partner.","\u003Cp>Join us and get our guidance in helping your clients succeed. Our partners are our ambassadors. We are committed to your success as much as you are.\u003C\u002Fp>\n","We will contact you soon to discuss the details of our partnership.",{"_modelApiKey":55,"slug":273,"pardotFormEmbedCode":268,"formEmbedMinHeight":228,"displayTitle":269,"copy":270,"successTitle":234,"successCopy":271},"partners-embed",{"_modelApiKey":55,"slug":143,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":275,"copy":276,"successTitle":265,"successCopy":266},"Get a free live demo.","\u003Cp>Get a personalized demo and learn more about what Commerce Layer can do for your company.\u003C\u002Fp>\n",{"_modelApiKey":212,"link":278,"subtitle":283,"date":283,"author":284,"additionalAuthors":294,"icon":295,"abstract":296,"tag":297,"displayTitle":279,"cardRatio":299,"featured":11,"seoMetaTags":300,"layout":364,"blogPostCarousel":428,"_seoMetaTags":490,"authors":524},{"text":279,"isExternal":11,"url":280,"link":281},"Guide all your returns workflow with our new Returns App.","",{"_modelApiKey":212,"slug":282},"announcing-our-new-returns-app","November 15, 2023",{"name":285,"picture":286},"Daniel Oh",{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":291,"customData":293},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1658849633-daniel.jpg","Daniel Oh avatar",1280,"jpg",{"x":292,"y":292},0.5,{},[],"arrow-arc-left","Our new Custom Apps allow you to build your own versions of our open-source Dashboard apps, allowing you to manage your own Commerce Layer admin experience.",{"color":298,"name":8},"gray","portrait",[301,305,309,312,316,319,322,326,330,334,337,341,345,349,353,356,360],{"attributes":302,"tag":303,"content":304},null,"title","Announcing Our New Returns App",{"attributes":306,"tag":308,"content":302},{"property":307,"content":304},"og:title","meta",{"attributes":310,"tag":308,"content":302},{"name":311,"content":304},"twitter:title",{"attributes":313,"tag":308,"content":302},{"name":314,"content":315},"description","Manage your entire returns workflow and maintain customer satisfaction with our new Returns App.",{"attributes":317,"tag":308,"content":302},{"property":318,"content":315},"og:description",{"attributes":320,"tag":308,"content":302},{"name":321,"content":315},"twitter:description",{"attributes":323,"tag":308,"content":302},{"property":324,"content":325},"og:image","https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1699979543-returns-app.jpg?auto=format&fit=max&w=1200",{"attributes":327,"tag":308,"content":302},{"property":328,"content":329},"og:image:width","1200",{"attributes":331,"tag":308,"content":302},{"property":332,"content":333},"og:image:height","630",{"attributes":335,"tag":308,"content":302},{"name":336,"content":325},"twitter:image",{"attributes":338,"tag":308,"content":302},{"property":339,"content":340},"og:locale","en",{"attributes":342,"tag":308,"content":302},{"property":343,"content":344},"og:type","article",{"attributes":346,"tag":308,"content":302},{"property":347,"content":348},"og:site_name","Commerce Layer",{"attributes":350,"tag":308,"content":302},{"property":351,"content":352},"article:modified_time","2026-09-14T15:04:40Z",{"attributes":354,"tag":308,"content":302},{"property":355,"content":280},"article:publisher",{"attributes":357,"tag":308,"content":302},{"name":358,"content":359},"twitter:card","summary_large_image",{"attributes":361,"tag":308,"content":302},{"name":362,"content":363},"twitter:site","@commercelayer",[365,371,381,384,391,394,401,405,412,415,422,425],{"_modelApiKey":366,"copy":367,"listStyle":368,"darkTheme":11,"buttons":369,"color":370,"indent":7},"wysiwyg","\u003Ch3>Introducing our new Returns App\u003C\u002Fh3>\n\n\u003Cp>Returns aren’t the most appealing part of ecommerce, but they can be a crucial part of your customer experience. \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fwww.shipstation.com\u002Fblog\u002Fa-deep-dive-into-consumers-growing-expectations\u002F\">72% of shoppers\u003C\u002Fa> say that a brand’s return policy can directly influence their final purchasing decision. \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fwww.shipnetwork.com\u002Fpost\u002Fmeeting-customer-expectations-for-online-returns\">Another 80% of shoppers\u003C\u002Fa> expect those returns to be free. Of course, creating too loose of a returns policy can adversely affect revenue and may even encourage fraud. The NRF found that \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fmultichannelmerchant.com\u002Foperations\u002Freturns-is-a-consumers-expectation-a-retailers-nightmare\u002F\">$428B of sales were returned in 2020\u003C\u002Fa>, 5.9% of which were found to be fraudulent.\u003C\u002Fp>\n\n\u003Cp>A return policy should satisfy customer expectations while protecting against excessive or fraudulent returns. Just as important is the platform you’re working with, and how it enables you to execute and support your return policy. \u003Cstrong>It’s why we’re happy to announce our new Returns App.\u003C\u002Fstrong> The Returns App provides all the core functions to initiate returns, manage their acceptance or rejection, and facilitates restocking when appropriate.\u003C\u002Fp>\n\n\u003Ch3>The Returns App\u003C\u002Fh3>\n\n\u003Cp>In order to initiate the return, you must first go to the Orders App and select the Order that’s associated with the return. After clicking into the Order, click the options menu at the upper right hand corner and select “Request return”\u003C\u002Fp>\n","directional",[],"violet",{"_modelApiKey":372,"border":7,"caption":280,"image":373,"size":380,"darkTheme":11,"rounded":7,"color":370},"image_block",{"url":374,"alt":375,"title":375,"width":376,"height":377,"format":290,"focalPoint":378,"customData":379},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1700046683-request-return.jpg","Request return",720,951,{"x":292,"y":292},{},"slim",{"_modelApiKey":366,"copy":382,"listStyle":368,"darkTheme":11,"buttons":383,"color":370,"indent":11},"\u003Cp>After clicking “Request return”, you’ll see a screen where you can select the items that are being returned. You can even edit addresses at this stage if the origin or destination have shifted for any reason.\u003C\u002Fp>\n",[],{"_modelApiKey":372,"border":7,"caption":280,"image":385,"size":380,"darkTheme":11,"rounded":7,"color":370},{"url":386,"alt":387,"title":387,"width":376,"height":388,"format":290,"focalPoint":389,"customData":390},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1700046758-edit-address.jpg","Edit address",934,{"x":292,"y":292},{},{"_modelApiKey":366,"copy":392,"listStyle":368,"darkTheme":11,"buttons":393,"color":370,"indent":11},"\u003Cp>Once you’ve requested the return, you can either visit the Returns App at the Dashboard Hub to find it, or you can scroll down the Orders screen to see the pending Return above the Timeline. Either way, once you’ve clicked into the Return request, you have the option either Cancel or Approve it. Once you approve it, there’s an option to mark it as shipped. \u003C\u002Fp>\n",[],{"_modelApiKey":372,"border":7,"caption":280,"image":395,"size":380,"darkTheme":11,"rounded":7,"color":370},{"url":396,"alt":397,"title":397,"width":376,"height":398,"format":290,"focalPoint":399,"customData":400},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1700046783-return-details.jpg","Return details",1005,{"x":292,"y":292},{},{"_modelApiKey":366,"copy":402,"listStyle":403,"darkTheme":11,"buttons":404,"color":370,"indent":11},"\u003Cp>The Returns App doesn’t manage the printing and management of shipping labels for returns.  It’s up to you to build your policy around return labels, whether you provide them for your customers or require them to print their own labels. However you want to do it, once you’ve received the notification that the items are on their way back, you can mark the return as shipped.\u003C\u002Fp>\n\n\u003Cp>Once the items are back in your possession, it’s up to you to either reject or receive the return. If the returned items are in good enough to condition to resell, you have the option to restock the items into your inventory pool.\u003C\u002Fp>\n","checkbox",[],{"_modelApiKey":372,"border":7,"caption":280,"image":406,"size":380,"darkTheme":11,"rounded":7,"color":370},{"url":407,"alt":408,"title":408,"width":376,"height":409,"format":290,"focalPoint":410,"customData":411},"https:\u002F\u002Fwww.datocms-assets.com\u002F35053\u002F1700046809-restock.jpg","Restock",552,{"x":292,"y":292},{},{"_modelApiKey":366,"copy":413,"listStyle":368,"darkTheme":11,"buttons":414,"color":370,"indent":11},"\u003Cp>If you'd like a video walkthrough that details the returns process from beginning to end, just click the video below!\u003C\u002Fp>\n",[],{"id":416,"_modelApiKey":417,"border":7,"caption":280,"rounded":7,"size":418,"video":419},"MzbjdZmVRNe3V8-0H3XVfg","video","standard",{"videoId":420,"videoProvider":421,"videoPoster":302},"PpDBY9eD3c4","youtube",{"_modelApiKey":366,"copy":423,"listStyle":368,"darkTheme":11,"buttons":424,"color":370,"indent":11},"\u003Ch3>An interface for support and warehouse staff\u003C\u002Fh3>\n\n\u003Cp>Reverse logistics can be complicated, especially if you want to provide a returns policy that increases customer satisfaction while protecting revenue. The Returns App is another tool we provide to help streamline returns processes and account for all the different directions you want to go in. Of course, if you need to tweak our Returns App to fit your specific use case or preference, you can always \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fgithub.com\u002Fcommercelayer\u002Fdashboard-apps\">fork the open-source repository\u003C\u002Fa> (learn how to do it \u003Ca href=\"\u002Fblog\u002Fintroducing-custom-dashboard-apps\">here\u003C\u002Fa>) and leverage our \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fcommercelayer.github.io\u002Fapp-elements\u002F\">App Elements library\u003C\u002Fa>.\u003C\u002Fp>\n\n\u003Cp>We’d love to hear your thoughts on our Returns App. If you want to give us feedback or join the ongoing conversation in our community, join us \u003Ca target=\"_blank\" href=\"https:\u002F\u002Fslack.commercelayer.app\">on Slack\u003C\u002Fa>!\u003C\u002Fp>\n",[],{"_modelApiKey":426,"form":427},"form_block",{"_modelApiKey":55,"slug":143,"pardotFormEmbedCode":227,"formEmbedMinHeight":228,"displayTitle":275,"copy":276,"footNote":280,"successTitle":265,"successCopy":266},{"displayTitle":429,"cta":302,"ctaText":280,"cards":430},"Your next read",[431,446,461,475],{"_modelApiKey":212,"link":432,"subtitle":436,"date":436,"author":437,"additionalAuthors":441,"icon":442,"abstract":443,"tag":444,"displayTitle":433,"cardRatio":299,"featured":445},{"text":433,"isExternal":11,"url":280,"link":434},"Streamline your operations with our new Customers and Shipments apps.",{"_modelApiKey":212,"slug":435},"new-customers-and-shipments-apps","August 10, 2023",{"name":285,"picture":438},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":439,"customData":440},{"x":292,"y":292},{},[],"users-three","Manage customer experiences and shipment flows with our brand new Customers and Shipments apps, now available in the Order Management section of our Hub.",{"color":298,"name":8},0,{"_modelApiKey":212,"link":447,"subtitle":451,"date":451,"author":452,"additionalAuthors":456,"icon":457,"abstract":458,"tag":459,"displayTitle":448,"cardRatio":11,"featured":460},{"text":448,"isExternal":11,"url":280,"link":449},"Introducing our My Account application.",{"_modelApiKey":212,"slug":450},"introducing-our-my-account-application","December 22, 2022",{"name":285,"picture":453},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":454,"customData":455},{"x":292,"y":292},{},[],"user-circle","We're proud to announce the release of our new My Account application, enabling brands to implement a customer account function instantly.",{"color":298,"name":8},1,{"_modelApiKey":212,"link":462,"subtitle":466,"date":466,"author":467,"additionalAuthors":471,"icon":472,"abstract":473,"tag":474,"displayTitle":463,"cardRatio":11,"featured":38},{"text":463,"isExternal":11,"url":280,"link":464},"Leverage enterprise-grade order management with Commerce Layer OMS.",{"_modelApiKey":212,"slug":465},"enterprise-grade-order-management-with-commerce-layer-oms","July 12, 2023",{"name":285,"picture":468},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":469,"customData":470},{"x":292,"y":292},{},[],"chart-pie-slice","This new release enables our brands to build sophisticated subscriptions that attract customers and drive revenue.",{"color":298,"name":8},{"_modelApiKey":212,"link":476,"subtitle":480,"date":480,"author":481,"additionalAuthors":485,"icon":486,"abstract":487,"tag":488,"displayTitle":477,"cardRatio":11,"featured":489},{"text":477,"isExternal":11,"url":280,"link":478},"Build flexible shipping strategies with our Shipments API improvements.",{"_modelApiKey":212,"slug":479},"announcing-shipments-api-improvements","October 24, 2023",{"name":285,"picture":482},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":483,"customData":484},{"x":292,"y":292},{},[],"warehouse","Our Shipments API improvements allow you to create and manage shipments after order approval, opening up all sorts of possibilities for your shipments model",{"color":298,"name":8},3,[491,492,494,496,498,500,502,504,506,508,510,512,514,516,518,520,522],{"attributes":302,"tag":303,"content":304},{"attributes":493,"tag":308,"content":302},{"property":307,"content":304},{"attributes":495,"tag":308,"content":302},{"name":311,"content":304},{"attributes":497,"tag":308,"content":302},{"name":314,"content":315},{"attributes":499,"tag":308,"content":302},{"property":318,"content":315},{"attributes":501,"tag":308,"content":302},{"name":321,"content":315},{"attributes":503,"tag":308,"content":302},{"property":324,"content":325},{"attributes":505,"tag":308,"content":302},{"property":328,"content":329},{"attributes":507,"tag":308,"content":302},{"property":332,"content":333},{"attributes":509,"tag":308,"content":302},{"name":336,"content":325},{"attributes":511,"tag":308,"content":302},{"property":339,"content":340},{"attributes":513,"tag":308,"content":302},{"property":343,"content":344},{"attributes":515,"tag":308,"content":302},{"property":347,"content":348},{"attributes":517,"tag":308,"content":302},{"property":351,"content":352},{"attributes":519,"tag":308,"content":302},{"property":355,"content":280},{"attributes":521,"tag":308,"content":302},{"name":358,"content":359},{"attributes":523,"tag":308,"content":302},{"name":362,"content":363},[525],{"name":285,"picture":526},{"url":287,"alt":288,"title":288,"width":289,"height":289,"format":290,"focalPoint":527,"customData":528},{"x":292,"y":292},{},1790593723471]